Terms and conditions

The agreement

These terms are between Gloss Front and the business that opens an account. Creating an account means accepting them. If you are accepting on behalf of a salon, you are confirming you are allowed to.

What the service is

Gloss Front gives your salon a website: templates, an editor, hosting, a domain, analytics, and tools around them. One plan, one price — see pricing for the current figure. There are no tiers, no per-location fee, and no commission on your bookings, ever.

What the service is not

We are not a booking system and we have no plans to become one. Your appointments are made and changed in whatever software you already run, and we send people to it. That is deliberate: it is why there is nothing to migrate and nothing to lose by leaving.

Integrations are read-only. When you connect Meevo we copy information out of it so your website can use it. Nothing is ever written back, and no code exists that could.

We do not write your content for you. The AI assistant drafts text on request; what it produces is a draft you approve, and you are responsible for what you publish.

Your free period

Every new account gets three months free from registration. No card is required to start and nothing is charged when the free period ends unless you choose a plan. If you do not, your site simply stops being published — nothing is deleted at that point.

Paying

• Subscriptions renew automatically until you cancel. Monthly plans renew monthly, annual plans annually.
• Prices are before any sales tax or VAT that applies where you are.
• If a payment fails, your site keeps working for 7 days while we retry and tell you. After that the account is suspended and the website goes offline — it is not deleted, and paying brings it straight back.
• Refunds are covered separately in our refund policy.

Your content stays yours

Everything you upload — your photographs, your prices, your words — remains your property. You give us permission to store it, process it and publish it on your website, which is the whole of what the service does. We do not use it to advertise ourselves without asking you first.

You are responsible for having the right to publish what you publish. Photographs of somebody else’s work, or of a client who has not agreed, are the one thing that regularly causes trouble here.

How you may not use it

• To publish anything unlawful, or anything you have no right to.
• To send email to people who have not agreed to hear from you. Every campaign records where consent came from, and suppression is enforced on every send — please do not try to work around it.
• To attack, overload or probe the platform, or to try to reach another salon’s data.
• To resell the platform as if it were yours.

We may suspend an account that does one of these. Where the situation allows it we will ask first.

Uptime, and what we do not promise

We work hard to keep every site up and we will say so plainly when we do not manage it. We do not offer a contractual uptime guarantee, because a number we cannot enforce against our own hosting would be a number we made up.

The service is provided as it is. To the extent the law allows, Gloss Front is not liable for indirect losses, lost bookings or lost profit, and our total liability in any twelve-month period is limited to what you paid us in it. Nothing here limits anything that cannot lawfully be limited.

Ending it

• You, at any time, from Billing in your admin. Your site stays up until the period you have paid for ends.
• Deleting the account is separate and more final: from Trash in your admin, it takes your website offline immediately and destroys everything after thirty days. Until then platform staff can put it back exactly as it was.
• Us, for non-payment or for a breach of the section above. We will give you notice and a way to export your content, except where the breach makes that unreasonable.

Your domain is yours throughout. If you leave, you point it wherever you like — we do not hold it hostage and there is nothing to unlock.

Changes

We may change these terms. If a change matters we will email account holders before it takes effect, and continuing to use the service after that is acceptance. Changes to the price of a plan you are already on take effect at your next renewal, never mid-period.

Getting in touch

Write to support@glossfront.com about anything on this page. A person reads it — there is no form and no ticket queue. Our registered office is Morris Plains, New Jersey, USA.

This is a draft, not legal advice. It describes accurately how Gloss Front works today, which is the half a lawyer cannot write for us. It has not been reviewed by one, and it should be before Gloss Front relies on it.

See also Privacy policy · Terms and conditions · Refund policy