Refund policy

The short version

• Annual plans: full refund within 30 days of the charge, for any reason at all. You do not have to give one.
• Monthly plans: cancel whenever you like and the site runs to the end of the month you have paid for. We do not refund part of a month.
• If we broke something: tell us and we will refund it, inside those windows or outside them.

Why the windows are what they are

Every account gets three months free from the day it is created. No card, nothing charged at the end unless you choose a plan. By the time you pay Gloss Front anything you have built your real website on the product, published it, and watched what it did — which is a far better test than any refund window.

That is also why the monthly answer is a plain no rather than a pro-rata calculation. A month costs less than an hour of a stylist and the free period already answered the question the refund would.

Cancelling

Billing, inside your admin. It takes one press and there is no retention call, no form, and nobody who will try to talk you out of it.

Cancelling stops the next payment. It does not delete anything — your site stays up until the period you paid for ends, and your content stays where it is. Deleting the account is a separate and deliberate action, described in the terms and conditions.

What we do not charge for at all

• Setup. There is no setup fee.
• Your bookings. We take no commission, on any booking, ever.
• Extra locations, extra staff accounts, or extra pages.
• Leaving. Your domain is yours and points wherever you say.

Chargebacks

Please email us before raising one with your bank. A chargeback suspends the account automatically while it is investigated, which takes your website offline — and if the answer was going to be a refund anyway, that helps nobody.

How to ask

Email support@glossfront.com from the address on your account. Say which charge, and whether you want the account cancelled as well. We answer refund requests before anything else in the inbox, and refunds go back to the card that paid.

Depending on where you live, consumer law may give you rights beyond this page. Nothing here removes them.

Getting in touch

Write to support@glossfront.com about anything on this page. A person reads it — there is no form and no ticket queue. Our registered office is Morris Plains, New Jersey, USA.

This is a draft, not legal advice. It describes accurately how Gloss Front works today, which is the half a lawyer cannot write for us. It has not been reviewed by one, and it should be before Gloss Front relies on it.

See also Privacy policy · Terms and conditions · Refund policy