❓ Frequently Asked Questions
Find answers to common questions about Gloss Front. Can't find what you're looking for? Visit our Learn Center or contact our support team.
🚀Getting Started
What is Gloss Front?
Gloss Front is a comprehensive website and social media management platform designed specifically for hair and beauty salons. We help you create a professional website, manage your online presence, and connect with clients across multiple social media platforms - all from one dashboard.
Do I need technical skills to use Gloss Front?
No technical skills are required. Gloss Front is designed to be user-friendly for salon owners and staff. If you can use social media, you can use Gloss Front. We also provide step-by-step guides and support to help you get started.
How long does it take to set up?
Most salons complete their initial setup in under 30 minutes. This includes adding your salon information, connecting social media accounts, and publishing your first website. You can always add more content and customize later.
Can I try Gloss Front before committing?
Yes! We offer a free trial period when you sign up. This gives you full access to all features so you can see how Gloss Front works for your salon before making a decision.
🔗Social Media Connections
Which social media platforms can I connect?
Currently, you can connect Instagram Business accounts, Facebook Pages, and LinkedIn profiles. We're working on adding more platforms. Each connection takes about 5 minutes to set up.
Do I need a business account to connect Instagram?
Yes, you need an Instagram Business or Creator account (not a personal account) and it must be linked to a Facebook Page. If you have a personal Instagram account, you can convert it to a Business account in your Instagram app settings.
Can I connect multiple social media accounts?
Yes! You can connect one account per platform (one Instagram, one Facebook Page, one LinkedIn profile). This allows you to post to all your social media channels from a single dashboard.
What permissions does Gloss Front need?
We only request the minimum permissions needed to post content on your behalf and view basic analytics. We never access your passwords, and you can revoke access at any time from your connected accounts page.
How often do I need to reconnect my accounts?
Facebook Page tokens never expire. Instagram and LinkedIn tokens last 60 days and will need to be refreshed. We'll notify you before a token expires so you can reconnect seamlessly.
📝Content Management
Can I schedule posts in advance?
Yes! You can create posts and schedule them to publish automatically at specific times. This helps you maintain a consistent social media presence even when you're busy with clients.
Can I post to multiple platforms at once?
Yes, when creating a post, you can choose which connected platforms to publish to. The same content can go to Instagram, Facebook, and LinkedIn simultaneously, saving you time.
What types of content can I post?
You can post text updates, photos, and videos. Each platform has its own specifications (like Instagram's image requirements), and Gloss Front will guide you to ensure your content meets each platform's standards.
Can I edit or delete posts after they're published?
Scheduled posts can be edited or deleted before they go live. Once a post is published to social media, you'll need to edit or delete it through the social media platform itself, as this is a limitation of the platforms' APIs.
🌐Your Website
Do I get a website with Gloss Front?
Yes! Every Gloss Front subscription includes a professional website for your salon. You can customize it with your branding, services, team members, and more. You also get a free subdomain (yourname.glossfront.com) or you can connect your own custom domain.
Can I use my own domain name?
Absolutely! You can connect your own custom domain (like www.yoursalon.com) to your Gloss Front website. We provide step-by-step instructions for updating your domain's DNS settings.
How do clients book appointments?
Your website includes a prominent "Book Now" button that links to your existing booking system. Gloss Front integrates with popular salon booking platforms like Meevo, so clients can book directly from your website.
Can I add my own content to the website?
Yes! You have full control over your website content. Add services, team member bios, a blog, testimonials, FAQs, special offers, and more. Everything is editable from your admin dashboard.
🔌Integrations
Does Gloss Front integrate with my booking system?
Yes! We currently integrate with Meevo to sync your services, staff, and appointment data. We're working on adding more booking system integrations. Check our integrations page for the latest updates.
Will Gloss Front replace my booking system?
No, Gloss Front is designed to work alongside your existing booking system, not replace it. We pull information from your booking system to keep your website and social media up-to-date, but you continue using your current booking tool.
Can I sync my services and pricing from Meevo?
Yes! If you use Meevo, you can sync your services, categories, pricing, and staff directly into Gloss Front. This saves you from entering the same information twice and keeps everything consistent.
💳Pricing & Billing
How much does Gloss Front cost?
Gloss Front offers flexible monthly and yearly plans. Visit our pricing page for current rates. All plans include your website, social media management, and integrations. There are no per-location fees or booking commissions.
Is there a setup fee?
No, there are no setup fees or hidden charges. You only pay the monthly or yearly subscription fee for your chosen plan.
Can I cancel anytime?
Yes, you can cancel your subscription at any time from your billing settings. If you cancel, you'll continue to have access until the end of your current billing period.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express) through our secure payment processor, Stripe. We do not store your credit card information.
🔒Security & Privacy
Is my data secure?
Yes, security is our top priority. We use industry-standard AES-256-GCM encryption for all stored credentials and access tokens. Your data is backed up regularly, and we never share your information with third parties.
Do you have access to my social media passwords?
No, we never see or store your social media passwords. We use OAuth 2.0, which means you log in directly with each platform (Facebook, LinkedIn, etc.) and grant us specific permissions. You can revoke these permissions at any time.
Who can access my Gloss Front account?
Only users you invite to your salon's account can access it. You can control their permission levels (Admin or Sub-Admin) and remove access at any time from your team settings.
What happens to my data if I cancel?
If you cancel your subscription, you'll have 30 days to export any content you want to keep. After that, your account data will be permanently deleted. Your social media connections will remain active on those platforms.
💬Technical Support
What if I need help?
We're here to help! You can browse our Learn Center for step-by-step guides, check these FAQs, or contact our support team directly. We aim to respond to all support requests within 24 hours during business days.
Do you offer training?
Yes! Our Learn Center includes detailed how-to guides and video tutorials for all features. We also offer onboarding assistance for new customers to help you get set up quickly.
What browsers are supported?
Gloss Front works best on modern browsers including Chrome, Firefox, Safari, and Edge. We recommend keeping your browser updated to the latest version for the best experience.
Can I access Gloss Front from my phone?
Yes! Gloss Front is fully responsive and works on smartphones and tablets. You can manage your content, check analytics, and connect accounts from any device with an internet connection.
Still have questions?
Check out our comprehensive guides in the Learn Center or get in touch with our support team.